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General Conditions of Sale SAS PIKOC

SAS PIKOC is a company with a registered office at 11 rue Chanez, Paris 16th.

RCS registration: 837771963

Intercommunity VAT: FR20837771963


Pikoc specializes in consulting and creating scented products.




Website (hereafter: the "Site") is an electronic commerce platform, which allows Internet users (hereafter: the "Buyers") to acquire various scented household products offered for sale on the Site ( hereinafter: the "Products"). The Site markets its Products by single sale (hereinafter the: “Order”).


These general conditions of sale apply without restriction or reservation to all online sales offered on the Site by SAS Pikoc (hereinafter: the “Company”).


The purpose of these general conditions is to define the terms and conditions for the online sale and delivery of the Products, as well as to define the rights and obligations of the parties in this context.

They are accessible and printable at any time by a direct link at the bottom of the page of the Site.


These general conditions of sale prevail over all other general or specific conditions not expressly approved by the Company.

In the event of a subsequent modification of the GTC, the customer is subject to the version in force at the time of his order.



1. Legal capacity and acceptance of the general conditions


1.1 Legal capacity


The Site is accessible:


- To any natural person having full legal capacity to engage under these general conditions. A natural person who does not have full legal capacity can only access the Site with the agreement of his legal representative.


- To any legal person acting through a natural person having the legal capacity to contract in the name and on behalf of the legal person.


1.2  Acceptance of general conditions


This acceptance can only be full and complete. Any acceptance subject to reservation is considered null and void. The Buyer who does not agree to be bound by these general conditions must not place an Order on the Site.


2. Registration on the Site


Any Order requires a registration of the Buyer as the Buyer on the Site by completing the form provided for this purpose.


In all cases, the Buyer must provide all the information marked as mandatory. Any incomplete registration will not be validated.


Registration automatically results in the opening of an account in the name of the Purchaser (hereafter: the "Account"), giving him access to a personal space (hereafter: the "Personal Space") which makes it possible to manage its purchases in a form and according to the technical means that the Company deems most appropriate.


The Buyer guarantees that all the information he gives in the registration form is accurate, up-to-date and sincere and is not vitiated by any misleading nature.


He undertakes to update this information in his Personal Space in the event of any changes (in particular: change of postal address), so that they always correspond to the aforementioned criteria.


The Buyer is informed and accepts that the information entered for the purpose of creating or updating his Account is proof of his identity. The information entered by the Purchaser binds him as soon as they are validated.


The Buyer can unsubscribe from the Site at any time, by clicking on the “Delete my account” section of his Personal Space. the unsubscription is effective immediately. It results in the automatic deletion of the Buyer's Account.


The Company will delete any Account that has remained inactive for a continuous period of 36 (thirty-six) months.



3.Product Features


Before any Order, and in application in particular of the provisions of Article L111-1 of the Consumer Code, the Purchaser can take note, on the Site, of the characteristics of each Product he wishes to order.

  The list of Products offered by SAS PIKOC in the context of distance selling can be viewed on the Website. The Products are described and presented (wording, characteristics, price) with the greatest possible accuracy. Photographs, designs, images or graphics are provided for illustrative purposes only and may vary compared to the actual product. They are only present to represent the final product, without being the exact reproduction of it due to technical constraints.
The images of the Products are only indicative and do not commit SAS PIKOC.
SAS PIKOC reserves the right at any time to add and / or delete Products and / or modify the presentation of the Products, without special formalities vis-à-vis Internet users. The responsibility of SAS PIKOC can in no case be sought in the event of allergy due to the components used in its Products. The Customer is required to check the components before ordering.



4. Orders


The Purchaser may place an Order for one or more Product (s). The Products are offered for sale online within the limits of available stocks, or subject to the possibility of pre-ordering them if necessary.


4.1 Ordering


To place an Order, the Buyer must select the Product of his choice and place it in his basket.


Once the Product (s) has been selected, the Buyer must log into his Account.


He can access the summary of his basket at any time as long as the Order is not definitively validated and can correct any errors in the elements entered.


The Order is deemed to have been placed by the Company when it can access it.


4.2 Order Confirmation


The Customer will immediately receive an electronic acknowledgment of receipt following the validation of his order, specifying his order number; information on the Products ordered; the summary of the Customer's personal data including the delivery address.


The Buyer must ensure that the email address entered in his Account is correct and that it allows him to receive the Order confirmation email. In the absence of receipt thereof, the Purchaser must contact the Company at the contact details mentioned in the preamble.


The Company recommends that the Purchaser keep the information contained in the confirmation of the Order or subscription.


The computerized registers, kept in the computer systems of SAS PIKOC under reasonable security conditions, will be considered as proof of orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium, which can be produced as proof.



4.3 Cancellation or suspension of an Order


The Company reserves the right to cancel any Order if the Product is out of stock.

In the absence of availability of an ordered Product, the Customer will be informed by email by SAS PIKOC. The cancellation of the order for this Product and its possible refund will be made within 30 days of the order, the rest of the order remaining firm and final. SAS PIKOC reserves the right, in certain cases and in particular in the event of non-payment, incorrect address or other problem on the buyer's account, to block the Customer's order until the problem is resolved. SAS PIKOC will be entitled to cancel the online purchase process if, for any reason whatsoever, collection of the sums due by the Customer proves impossible. It will also be entitled to refuse any abnormal order or order placed in bad faith, or any order from a Customer who has not paid in whole or in part a previous order or with whom a dispute is in progress.


5. Prices and terms of payment


5.1 Prices


The selling prices of the Products are displayed on the Site. Unless otherwise specified, they are indicated in euros, all taxes included (French VAT and other applicable taxes).


The Company reserves the right, at its free discretion and under terms of which it will be the sole judge, to propose promotional offers or price reductions.


Unless expressly stipulated otherwise when ordering on the Website, the delivery costs of the Products are not covered by SAS PIKOC. The customer will have to pay the transport costs, except if he benefits from a special offer exonerating it. The shipping costs include a contribution to the costs of preparation and packaging and the costs of postage. The geographical area, the type, the number of products and the shipping method chosen by the Customer vary the amount.


The price including all taxes of each of the selected Products as well as the amount of the delivery costs are indicated to the Customer before the validation of the order. The Customer will receive, after the order, in the form of an invoice sent by email, written confirmation of the price paid detailing the price of the Products and, if applicable, the delivery costs charged to him.


5.2 Price review


The Company reserves the right to modify the prices of the Products at any time, at its free discretion.


The Buyer will be informed of these modifications by the Company by any useful written means (and in particular by email) at least 1 (one) month before the entry into force of the new prices.


5.3 Payment terms


Payment of the full price is due upon ordering. The customer undertakes to pay the price stipulated for the product ordered on the online store (price of the products and transport) as well as to pay or have paid, if applicable, and this directly to the freight forwarder or carrier, the customs duties, VAT or other taxes due on the occasion of the importation of the products into the country of the place of delivery. The customer pays for his order according to the terms offered on the online store.



Payment is made online:

-  by credit card. The Customer communicates, in a secure environment, the number, the expiration date as well as the three numbers of the visual cryptogram appearing on his bank card. Any costs and / or commissions linked to the use of a foreign bank card on the Website will be fully borne by the Customer.

SAS PIKOC has no access to this data and does not keep it on its servers. This is why they are requested again for each new transaction on the site. Payment is made through the Stripe application, payment service provider, which alone keeps the Buyer's bank details for this purpose.  


- by any other means that will be offered on the Site at the time of the Order.


The Buyer guarantees the Company that he has the necessary authorizations to use the chosen payment method.


All purchases made on the Website are protected and secure. The Website uses an SSL type payment model which ensures the greatest security for the data communicated and which carries out various checks to prevent abuse and fraud. The Company reserves the right to cancel the online purchase process which would present, during verification of bank details, a risk of fraudulent use of bank card or in the event of refusal of authorization of payment by bank card from the from officially accredited bodies.


The Company reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. The payment of an order can return at any time in unpaid up to the 120 days as from the placing of order. Therefore, the Company reserves the right, at its sole discretion, not to ship a package whose payment, IP address or delivery address could appear doubtful or dangerous for its own account or that of a third person. 

Unless otherwise specified, all sales are paid in cash at the time of placing the Order.


Penalties of an amount equal to 1.5 times (one and a half times) the French legal interest rate will be automatically applicable to unpaid amounts from the first presentation of a formal notice by registered letter with acknowledgment of receipt. .


5.4 Billing


The Buyer can access the invoice corresponding to his Order or to his Subscription on his Personal Space. Regarding the Order, he can also access it in the Order confirmation email.


5.5 Retention of title


The Company retains full and entire ownership of the Products sold until full payment of the price, including delivery costs.


6. Delivery


The Company undertakes to provide all material and human efforts to have the Products delivered as soon as possible. These may vary depending on the geographic area of the Customer, the delivery method chosen or the Product ordered.


6.1 Territory of deliveries


Buyers are expressly informed that the Site only offers delivery of Products to mainland France, Corsica, Belgium, Germany, Sweden, Italy, Spain, Portugal, Malta, Austria, Croatia, Czech Republic and Greece.


6.2 Delivery methods


The delivery of the Products ordered on the Site is made to the address indicated during the Buyer's Order as the "delivery address" (which may be different from the billing address), which can only be located in the 'one of the countries referred to in Article 8.1.


The Buyer has the choice between three delivery methods:

- delivery via Colissimo

- delivery via Mondial Relay

- collection of the order at the Company's head office.


The possible delivery methods and the deadlines and costs corresponding to each of these methods are visible to the Buyer before the validation of his Order.


The Buyer must select the desired delivery method and provide all the information necessary for the actual delivery of the Product according to this method.


The choice of delivery via Mondial Relay results in the sending as soon as possible of an email inviting the Buyer to select the relay point of his choice. If no response is given within 7 days, the Company reserves the right to select the relay point closest to the billing address appearing on the invoice to fulfill the order.  


6.3 Prices


The delivery price of the Order is indicated on the Site and recalled in the Order confirmation email.


The delivery costs may be reassessed by the Company according to the prices applied by the carriers.


6.4 Delivery times


Delivery is made within the time period indicated in the Order confirmation email.


In the event of an order for several items, the Company reserves the right to split the shipments. In such a case, the delivery costs will only be invoiced once.


If the delivery deadline is exceeded, except in cases of force majeure, the Customer may request the termination of the contract by registered letter with acknowledgment of receipt, after having instructed the Company, under the same terms, to make delivery within a reasonable additional time, and if the Company has not complied.


The contract is considered to be terminated upon receipt by the Company of the letter or writing informing it of such termination, unless delivery has taken place in the meantime.


In the event of termination of the contract according to the terms above, the Purchaser will be reimbursed for all the sums he has paid, including delivery costs, at the latest within 14 (fourteen) days following the date to which the contract will have been terminated.


The Company reserves the right in any case to approach the Buyer in order to offer him alternative solutions for reimbursing the price of the Products and delivery costs. The Purchaser must expressly express his acceptance of the choice of an alternative reimbursement method in a durable medium.


In the event that delivery is impossible, due to an error in the address indicated by the Customer, the Company will contact the Customer as quickly as possible in order to obtain a new delivery address and any additional delivery costs will be incurred. on client fee.


In addition, the Company cannot be held liable for reasons related to exceeding delivery deadlines: in periods of high demand, such as the end-of-year holiday periods, for delays caused by reasons of force major, that is to say due to the occurrence of an unforeseeable event, irresistible and beyond its control, for facts attributable exclusively to the carrier responsible for delivery.


6.5 Withdrawal from the registered office of the Company


The Customer has the possibility of coming to collect his order at the head office of the Company free of charge by making an appointment in advance by email at Indeed, if the appointment is not validated, the Company does not undertake to be present for the reception of the Customer's order.



7. Right of withdrawal


The Purchaser has a period of 14 (fourteen) working days, from the date of receipt of the Products ordered to withdraw without having to justify reasons or pay penalties, with the exception of return costs which remain at his expense and for which he will have to pay. When his Order relates to several Products delivered separately, the above period starts from receipt of the last Product.


The Buyer who wishes to exercise his right of withdrawal must send the Company to the contact details mentioned in the preamble, before the expiry of the above period, a declaration clearly expressing his desire to withdraw and including his order number.


The Products must imperatively be returned to the Company in their original packaging, without undue delay and at the latest within 14 (fourteen) calendar days following the communication, by the Purchaser of his wish to withdraw. They must be accompanied by a copy of the corresponding purchase invoice. The Purchaser is deemed responsible for any deterioration of the Products when they are returned to the Company.


The Buyer will be reimbursed as soon as possible, and at the latest within 14 (fourteen) days from the date of effective receipt by the Company of the withdrawal request, of all the sums paid for his Order, deduction if applicable return costs, which remain the responsibility of the Buyer. However, the Company reserves the right to defer this reimbursement until the actual recovery of the Products. The refund will be made using the same means of payment as that used for the initial transaction, unless the Buyer expressly agrees on a different means. In any event, this reimbursement will not incur costs for the Buyer.


8. Legal guarantees


The Buyer benefits from legal guarantees of non-conformity as well as due to hidden defects in the item sold, including any lack of conformity resulting from the packaging of the Products ordered on the Site.


In the event that the items delivered do not comply with his order or are damaged, the Customer must report: delivery errors and / or non-conformity of the Products in kind or in quality compared to the indications appearing on his order, or the anomalies observed and formulate all complaints and reservations to the Company.  


If the Products need to be returned, they must be the subject of a return request to the Company.


The Products must imperatively be returned to the Company in their original condition and packaging. They must be accompanied by a copy of the corresponding purchase invoice.


Returns of Products that do not comply with the conditions described above cannot be accepted.


The Company will carry out the necessary checks and propose to the Purchaser the replacement of the Product as far as possible if the defect, non-conformity or damage is proven. If the replacement of the Product is impossible, the Company will reimburse the Buyer for the full price paid for the Product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within 14 (fourteen ) days following the date on which the Company informs it of the impossibility of replacing the Product.


It is recalled that, when acting as a legal guarantee of conformity, any consumer:


- has a period of two years from the delivery of the good to act;

- may choose between repairing or replacing the item, subject to the cost conditions provided for in article L217-9 of the consumer code;

- is exempt from providing proof of the existence of the lack of conformity of the good during the twenty-four months following its delivery.


It is also recalled that the legal guarantee of conformity applies independently of any commercial guarantee that may be granted.


Any consumer can also decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.


9. Buyer's obligations


The Buyer is solely responsible for the use he makes of the Products. It belongs to him:

- to verify the suitability of the Products to their specific needs prior to the purchase of said Products;

- to use the Products in accordance with the indications given on the Product label.


He must also take the necessary measures to safeguard by his own means the information in his Personal Space that he deems necessary, of which no copy will be provided to him.


10. Liability of the Company


The Company undertakes to carry out regular checks in order to verify the functioning and accessibility of the Site. As such, the Company reserves the right to temporarily interrupt access to the Site for maintenance reasons. Likewise, the Company cannot be held responsible for any temporary difficulties or impossibilities of access to the Site which may have originated from circumstances outside it, force majeure, or even which may be due to disruption of the telecommunications networks.


The Company does not provide the Buyer with any guarantee as to the adaptation of the Products to his needs, expectations or constraints.


The Company cannot be held liable for damage resulting from use of the Products that does not comply with the recommendations provided on the Product label and for problems not directly caused by faulty workmanship of the Product, including in particular defects and malfunctions. washing machine or the water drainage system used by the Buyer.


The Company cannot be held responsible for any improper use of the Product by the Purchaser or by persons for whom it is responsible. In particular, he expressly acknowledges and accepts that it is his responsibility not to put the Product within the reach of children.


The Company cannot be held responsible for the non-performance or delay in the performance of sales contracts due to circumstances outside it or a case of force majeure as defined in article 1218 of the Civil Code. , it being expressly specified that are considered as cases of force majeure, in addition to those which are usually retained by the jurisprudence of the French courts: exceptional bad weather, natural disasters, fires and floods, lightning, attacks, cases of rupture or blocking of telecommunications networks, means of transport or postal services including due to strikes, damage caused by viruses for which the existing security means on the market do not allow their eradication, as well as any legal obligation or regulatory or public order imposed by the competent authorities and which would have the effect of substantially modifying these conditions general.


The Company cannot be held responsible for non-performance or delay in delivery due to the inaccuracy or imprecision of the delivery address provided by the Buyer. Thus, in the event of a new delivery, the costs relating to this delivery will be invoiced to the customer.


In any event, the liability that may be incurred by the Company hereunder is expressly limited to the only proven direct damage suffered by the Buyers.


11. Intellectual property


All the elements of the Site, the graphic, photographic, sound, textual elements, and the presentation of the products, are the exclusive property of the Company. The elements of the Site are protected in particular by copyright, trademark law, database law, and more generally intellectual property law.


Customers undertake not to make any use of these contents and technologies. The Company's Products, their names and the brands used are also its exclusive property and are therefore protected by French laws and regulations. Any reproduction, representation and or adaptation of the Website, brands, names and / or models is strictly prohibited in any form and in any context whatsoever. Failure to respect the Company's rights would constitute an act of infringement and / or unfair competition, punishable by law and civil law by the laws in force and likely to result in the award of damages in particular. The Customer is therefore formally prohibited from carrying out any reproduction, representation or distribution, even partial, of any particular element forming an integral part of the Site and not to infringe the intellectual property rights of the Company. Except with prior written consent, the Customer also refrains from copying, distributing, selling or transferring any information and / or any Product obtained from the Site.


12. Protection of privacy and personal data


The Company undertakes to respect the strictest confidentiality regarding the identity of its Customers. The Customer is informed that the personal data communicated to the Company in respect of his order will be filed for the sole needs of the smooth running of the order, the management of commercial relations and the invoicing of the order. They may be communicated to the Company's partners responsible for the execution, processing, management and payment of orders. In accordance with the “Informatique et Liberté” law of January 6, 1978 amended by the law of August 6, 2004, the Customer has the right to access, rectify, delete and oppose personal data concerning him. The Client will exercise his rights by writing to the registered office of the Company.


13. Links and third-party sites


The Company can in no way be held responsible for the technical availability of websites or mobile applications operated by third parties (including any partners) to which the Buyer would access through the Site.


The Company assumes no responsibility for the content, advertising, products and / or services available on such third-party sites and mobile applications which are reminded that they are governed by their own conditions of use.


The Company is also not responsible for transactions between the Purchaser and any advertiser, professional or merchant (including any partners) to whom the Purchaser is directed through the Site and in no case may be party to any possible disputes whatsoever with these third parties concerning in particular the delivery of products and / or services, guarantees, declarations and any other obligations to which these third parties are bound.


14. Prohibited behavior


Are strictly prohibited:

(i) any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site, (ii) any intrusions or attempted intrusions into the Company's systems, (iii) any misappropriation of the Site's system resources, ( iv) any actions likely to impose a disproportionate load on the latter's infrastructure, (v) any breaches of security and authentication measures, (vi) any acts likely to infringe the rights and interests of financial, commercial or morals of the Company or of the users of its Site, (vii) any practice diverting the Site for purposes other than those for which it was designed and finally more generally (viii) any breach of these general conditions or of the laws and regulations in force.


It is also strictly forbidden to monetize, sell or grant all or part of access to the Site, as well as to the information it contains.


In the event of a breach of any of the provisions of this article or, more generally, of breaches of laws and regulations, the Company reserves the right to take all appropriate measures and initiate any legal action.


15. Acceptance of the GTC


The Customer or User expressly accepts the GTCS. The Customer declares to be aware of it and waives the right to rely on any other document, in particular its own general conditions of purchase.

The Consumer acknowledges having knowledge of the information and information provided for in Articles L.111-1 to L.111-7 of the Consumer Code, and in particular: the essential characteristics of the Product; The price of the products ; the date or the deadline on which the Company undertakes to provide the Service; information relating to the identity of the Company (postal, telephone, electronic contact details); information relating to legal and contractual guarantees and their implementation methods; the possibility of resorting to conventional mediation in the event of a dispute; information relating to the right of withdrawal (time limit, modalities of exercise).

These GTC express all the obligations of the parties. No indication, no document, can give rise to obligations hereunder, if they are not the subject of an addendum signed by both parties. No correspondence prior to the signing of these presents may give rise to obligations under the said contract. In the event that any of the provisions of these general conditions of sale would be deemed or declared, by court decision, illegal or unwritten, the other provisions of these general conditions of sale will remain in full force.


16. Amendments


The Company reserves the right to modify these general conditions of sale at any time.


The applicable conditions will be those in force on the date of the Buyer's Order.


The modified general conditions apply immediately to non-registered Buyers who place an Order after their entry into force.


Any Buyer who places an Order after the entry into force of the modified general conditions is deemed to have accepted these modifications.


17. Language


In the event of a translation of these general conditions into one or more languages, the language of interpretation will be the French language in the event of contradiction or dispute on the meaning of a term or a provision.


18. Mediation


The Purchaser has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of any dispute relating to the execution of these presents which would oppose him to the Company, under the conditions provided for in articles L611-1 et seq. and R152-1 and following of the Consumer Code.


In accordance with Article L. 152-1 of the Consumer Code, the Purchaser has the right to use the MEDICYS mediation service free of charge with a view to the amicable resolution of any dispute relating to the execution hereof which would oppose him to the society.  


The Buyer can contact the service via the internet:


or by post: 

Concord - 73, Boulevard de Clichy - 75009 Paris.


19. Applicable law and jurisdiction


These general conditions are governed by French law.


In the event of a dispute as to the validity, interpretation and / or execution of these general conditions, the parties agree that the courts of Paris will be exclusively competent to judge, except for mandatory procedural rules to the contrary.

Free delivery for orders over 50 € *

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